Karen Mack Management Consultants LLC
 
 
 
 
 
 

Business Etiquette

Karen Mack Management Consultants LLC

phone communicationYour "high tech - low touch" business has caused a breakdown in personal interaction. People have lost touch with basic business etiquette. With all of the benefits and convenience technology has produced, one of the downfalls is a decline in human interaction. An increased reliance on high tech communication results in a decrease of interpersonal exchange.

It has been said that 80% - 85% of financial success depends on human engineering. The manner in which people interact with each other can and does make a difference in professional mobility. Enhance Interpersonal Communication and Your Image . . . On Trial provides a solid foundation to improve interpersonal skills.

Facilitator TipTip: Create opportunities to increased face to face interaction.



Communication Seminars

Enhance Interpersonal Communication
Improve Personal and Professional Interaction

fast paced peopleToday's fast-paced, technology-driven society frequently negates the basics of effective communication. This session will build skills to enhance one's daily interaction with colleagues and increase productivity. Information covered meets the needs of individuals for whom communication is critical, whether for business development or personal growth. Training is a combination of lecture, tips/techniques, group work, and interactive exercises to reinforce effective interpersonal exchange. A large part of this seminar focuses on intrapersonal information (self-awareness) to enhance harmonious interpersonal communication.

What to Expect: Review the 3 V's to make better connections. Decipher communication and behavioral styles to identify and ascertain necessary adjustments needed to improve communication. Build skills to deal with difficult people and manage anger and conflict. Develop tact and diplomacy to ease tense situations. Make and maintain a positive, professional image and improve networking skills. Anyone with a desire to communicate more effectively will benefit from this course.

Note: The Insight InventoryTM (style assessment) is recommended to help participants determine professional and personal behavior/communication style(s). Assessments and subsequent training modules will be ordered upon request.


Professional Development Seminars

Your Image--On Trial (YIOT)
Professional Image Development

thumbs up Projecting a positive, professional image imparts a commanding, competitive edge. This is particularly true when organizations are under public scrutiny. Unfortunately, image is an area that is often overlooked or taken for granted. In this course, an inventory is taken to disclose one's image and can include (upon request) a 360-degree feedback assessment. This seminar takes a serious look at projecting images of choice with a focus on personal presentation.

What to Expect: Emphasis is placed on various components of nonverbal and verbal communication. Nonverbal communication covers visual presentation such as wardrobe, presence, and behavior. Verbal communication includes work on voice and vocal credibility.
Specific areas that can be incorporated into the training are:

  1. Appropriate Business Casual Attire;
  2. Flattering Various Body Types;
  3. Corporate Business Attire; and,
  4. Business Etiquette.

Note: (Dining skills are a part of etiquette training). A full day is recommended for this workshop; videotaping is an option.

     
 
| Business Attire | Camaraderie | Conflict Resolution | Customer Service | Business Etiquette | Meeting Objectives | Negative Emotions | Public Speaking | Team Attitude | Workplace Stress |
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