Negative Emotions
Karen Mack Management Consultants LLC
 Some of your colleagues are not well versed in managing negative emotions.
Managing one's emotions is vital to professional development. Most people do a good job of controlling emotions until their buttons are pushed, or when stress is added to the equation. Loud, abusive or aggressive outbursts are just as dangerous as stifling or avoiding ones' emotions. Both methods are unhealthy and will undermine professional credibility. Emotional Control provides insights as to what to do with ones' uncontrolled emotions, and how to cope when others are out of control.
 Tip: Stop - breathe deeply and count slowly to 30 before reacting to an emotionally charged situation.
Professional Development Seminars
Emotional Control (EC)
Capitalize on Emotional Intelligence
E.Q. (Emotional Quotient or Emotional Intelligence) has proven to be a more substantive barometer than I.Q. (Intelligence Quotient) when determining one's personal and professional success. Emotional Intelligence is the ability to understand one's feelings to manage and use emotions to improve personal/professional relationships. People with high E.Q.'s can empathize with others and make use of emotional information to make connections and enrich relationships.
What to Expect: The class identifies perceptions, attitudes, and behaviors - while providing steps toward acceptance and change. Assertive techniques are taught to build confidence to better handle emotionally charged events. Managing anger, stress, and negativity is discussed in detail. Communicating effectively when dealing with criticism and conflict are among the most rewarding segments of training. Participants have many opportunities to review past behaviors that have produced negative or unproductive results. Troublesome situations and circumstances, as it relates to the work environment, are identified.
Note: EQ assessments/Anger Management tests can be ordered to evaluate how participants manage their emotions or anger.
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